Using your wristband

At cashless events your wristband is your wallet. Once it's connected and topped up, you pay at the bar without your phone, cash or cards.

Getting connected

You get in with your ticket QR as usual. At events that use wristbands, the door team then connects a band to you: they scan your ticket and tap the band with their phone. From then on, the band pays from your balance.

Top up your balance online any time (see Top up your balance).

Paying at the bar

1. Tell the bar staff what you'd like.
2. They hold their phone near your wristband. Your name and balance show on their screen, so you know it's you.
3. If the event allows tips, they may ask whether you'd like to add one: 5, 10, 15 or 20% of the order, or no tip.
4. They confirm, and the amount comes off your balance straight away.

Check your remaining balance any time under Wristbands in the app.

A charge looks wrong

Tell the person who served you, right there. They can cancel the wrong items, and the money goes straight back to your balance. If the event has ended, contact the organizer (see Contact the organizer).

Good to know

• Keep your wristband on. It's your wallet for the event.
• Your balance belongs to you, not the band. If a band is lost or swapped, staff can disconnect it and your balance stays with you.