Approve or decline orders

Some orders wait for your OK before they're confirmed. You handle them from your project Home.

Approving people and approving orders are the same job here: an order is how someone gets in, so vetting who attends, approving guests, or deciding who's allowed to buy all happen by approving their orders.

What puts an order in the queue

Two different things, and only one of them is yours to control:

• You asked for it — you set the event to Private. See the steps below.
• We flagged it — cash orders and unusually large ones are held automatically, whatever the event type.

On a Private event, how many orders actually reach you also depends on the Automatic → Order setting below.

Require approval for every order — approving people before they get in

1. Open your event and tap Edit.
2. Set Type to Private.
3. Save.

Making the event Private is what turns approval on — there is no separate "require approval" switch on a public event.

Choose how much you approve by hand

Once the event is Private, a second setting decides whether every order waits for you or only the ones we can't vouch for. On the event's details, under Automatic, set Order:

• Off — every order needs a manual approval. Use this when you're vetting each person.
• Auto · buyer — approve automatically when the buyer is an active member. Anyone else waits for you.
• Auto · all — approve automatically only if every ticket holder on the order is an active member.

This is why two Private events can behave differently: one may be clearing member orders on its own while another holds all of them. If orders you expected to queue are getting confirmed by themselves, this setting is the first place to look.

Two related controls sit alongside it:

• Membership — when an order is approved, the ticket holders' memberships are approved along with it, so you're not approving the same people twice.
• Order limit — the maximum number of orders one buyer can place for this event.

Private also fits guest lists, vetted entry, and invite-only nights. See choose your access mode.

Approve or decline

1. Open your project Home. Orders waiting on you appear under Pending orders, with a count.
2. Each row shows the buyer, the order number, the items, and the total.
3. Tap Approve to confirm the order, or Decline to turn it down.
4. Changed your mind? Each tap starts a 9-second countdown — tap again within it to undo. After that it's final.

Approve in bulk

When several orders are clear to go, a summary bar shows how many are ready plus an Approve all button — one tap clears them together.

Orders that need review

Orders flagged for a reason — a cash payment, or a high amount — appear under Need review with the reason shown. You can still approve or decline them; the flag is just a heads-up to look closer.

Good to know

• The per-event Sales list and refunds are live: see see every ticket sold and issue a refund.
• Only orders that actually need approval show up here; everything else is confirmed automatically.