All help topics
Orders & refunds
- Cancellations & refundsHow cancellations and refunds work on Vibez — organizer-set terms, your statutory rights, and how to request one.
- Why is my order pending approval?Some events review orders before confirming. What "pending" means and when you're charged.
- Contact the organizerThe event organizer handles tickets, entry, refunds, and questions. Here's how to reach them.
- Payment disputesWhat happens if you dispute a charge, and the better first step.