Cancellations & refunds

Whether a ticket can be refunded or cancelled depends on the event, the organizer's terms, and the law in the event's country — so there's no single rule, and refunds aren't self-serve. Here's the full policy.

Organizer-set terms

As a global platform, Vibez requires each organizer to meet the requirements of local laws regarding cancellations and refunds. To cancel a ticket, contact the event organizer directly, and check the event's official page for its specific cancellation, refund, and transfer terms (see Contact the organizer).

Orders processed through Shva

For orders transmitted through Shva, you may cancel within 14 days of purchase and up to 7 business days before the event. A cancellation fee of 5% of the ticket price applies to all cancellations.

How to request a cancellation

Email hello@vibez.io with your order number included.

Once a refund is approved

When a refund is issued, it appears on your order in Vibez as a Refund line, and the money goes back to your original payment method. Processing time depends on your bank or card provider.

Need help?

For any refund or cancellation issue, our customer service team is at hello@vibez.io. Include your order number so we can assist quickly.

You can also read the full Cancellation & Refund Policy.

Self-serve refunds from your own account are coming soon.