Issue a refund

You can refund a whole order or just part of it, and cancel individual tickets along the way.

Refund an order

1. Open your event and go to Sales → Orders.
2. Open the order you want to refund.
3. In the order's money block, tap Refund / cancel items.
4. Pick the tickets to cancel. The refund amount adds up automatically as you toggle them. (Already-canceled tickets can't be picked again.)
5. Need a partial or goodwill amount? Edit the refund amount directly — up to the amount available for refund.
6. Confirm.

Refund is available on approved orders paid by card. Cashless orders follow a separate cancel order flow instead.

What the buyer gets

The money returns to the buyer's saved payment method — the card or wallet they paid with. Refunds can't be undone, so check the amount and the tickets before you confirm.

Once done, the order shows the refunded amount as a red negative, the tickets you picked are canceled, and the activity log records Refund issued.

Refund vs the money side

This is the action — issuing the refund. To see how refunds affect your balance, check How & when you get paid.