Approve or decline orders
Updated 2026-06-16
Some orders wait for your OK before they're confirmed — cash orders, or unusually large ones. You handle them from your project Home.
Approve or decline
- Open your project Home. Orders waiting on you appear under Pending orders, with a count.
- Each row shows the buyer, the order number, the items, and the total.
- Tap Approve to confirm the order, or Decline to turn it down.
- Changed your mind? Each tap starts a 9-second countdown — tap again within it to undo. After that it's final.
Approve in bulk
When several orders are clear to go, a summary bar shows how many are ready plus an Approve all button — one tap clears them together.
Orders that need review
Orders flagged for a reason — a cash payment, or a high amount — appear under Need review with the reason shown. You can still approve or decline them; the flag is just a heads-up to look closer.
Good to know
- A full per-event Sales list and in-app refunds are on the way — see Issue a refund.
- Only orders that actually need approval show up here; everything else is confirmed automatically.