Where your ticket buyers get support

You and your attendees use different support channels. The line you're on is for organizers. Buyers have their own — with their own help center and their own team.

Send buyers here

• Attendee help center — vibez.io/attendees/help, in English and Hebrew. Most buyer questions are answered there: finding a ticket, transferring it, refunds, what to bring to the door.
• Buyer support on WhatsApp — wa.me/15558478457.

Sending a buyer straight there is faster for them than routing through you, and it keeps your own thread with us free for organizer questions.

Why it's worth redirecting rather than relaying

When a buyer's question reaches us through you, we usually can't act on it — we need to talk to the buyer to confirm identity, order number, and what they actually want. Relaying adds a round trip in both directions. One link solves it.

What you can handle yourself

Some things are genuinely yours, and you don't need to send them anywhere:

• Refunds — you can issue them. See issue a refund.
• Approving or declining an order — see approve or decline orders.
• Comping someone in — see comp tickets with the guest list.
• Door problems during the event — see manually use a ticket.

Related

• Get help and ask Vee — your own support options.
• Issue a refund — the buyer request you can settle yourself.