All help topics
Tickets & discounts
- Create a ticketAdd a ticket to your event — set its name, price, how many you're selling, who can buy, and when it goes on sale.
- Who can buy a ticketSet a ticket's Access — Public, Members, or Secret — to control who can see and buy it.
- Add-on ticket types — transport, merch & moreSell more than entry — set a ticket's Type to Transport, Accommodation, Merchandise, and more.
- Create a discountSet up a promo code that takes a percentage or a fixed amount off a ticket at checkout.
- Share a promo codeGet a code to buyers — copy the code, share an auto-applying link, or hand out a QR.
- Approve or decline ordersWhy an order waits for approval, how to require manual approval of every order (approving people, guests or attendees is the same thing), how the Auto · buyer and Auto · all settings change it, and how to approve or decline from your Home dashboard.
- See every ticket soldThe Tickets tab lists every ticket you've sold — search, filter by status or type, open the details, and export.
- Issue a refundRefund an order in full or in part — pick which tickets to cancel and the money returns to the buyer's saved payment method.
- Comp tickets with the guest listGive tickets for free — add a guest, pick their tickets, and share a personal link that needs no signup.
- Edit or unpublish a ticketUpdate a ticket's details, take it off sale without deleting it, or remove one that hasn't sold.
- Sell a secret ticketKeep a ticket off the public page and unlock it with a code — for VIP tiers, pre-sales, and invite-only buys.
- Schedule when a ticket sellsPut a ticket on a timed sales window so it turns on and off by itself — perfect for early-bird and phased pricing.
- Run early-bird pricing & sales roundsSell in waves — Early Bird, Regular, Last Minute — using a separate timed ticket for each round.